Money back & Replacement Policy

Anu emeralds offers a money back & Replacements policy.

Conditions to be eligible for the money back& Replacement Policy:

  • Item(s) must be in their original, undamaged condition.
  • Product should be accompanied with Original lab Certificate, Original Invoice and the Q cert issued by anu emeralds.

Return Policy on Loose Gemstones:

For loose gemstones, you can return the gemstone with 100% money paid for the gemstone within the 10  Days period by meeting the above conditions.  After 10 days still the stone shall have a return value and that is mentioned as below : table

Sr. No. Product Quality Less % Return from to Purchase Price
1
AA
75%
2
A
75%
3
B
no return after 10 days.
4
C
no return after 10 days.
5
D
no return after 10 days.

Return Policy on customized Jewelry and mounted stones :

Any jewelry created on demand (rings, pendants, bracelets, etc.) cannot be returned for Money.  however,  a store credit can be requested, worth 75% of your invoice value, for use against future purchases from anu emeralds.

Important Notes:

The company shall not bear any direct- indirect expenses made and taxes paid to meet the order. These can be –

  • Shipping Charges, VAT and duties
  • Return Shipment is at customer’s cost
  • Payment Gateway charges, if applicable and actually paid
  • Additionally, any lab certificate that may have been ordered apart from the free lab cert and Q cert along with the gemstone, shall not be refunded in the return payment.
  • Returns will take 7 business days to process from the receiving date of the product at our address.

FAQ: Money back & Replacement Policy

The 10 Day period starts from the day that you receive your product, as shown by our courier records.

We usually require full original invoices, lab certificates and the ‘ Q cert from Anu’.  In the absence, of any of these items, you are not eligible for the 100% Money Back Guarantee. However, you may still be eligible for a full or Partial Replacement / Store Credit. Please contact Anu Emerlads team, with your exact scenario, so that we may assist you.

A customized jewellery makes you eligible for a store credit worth 75% of your  invoice value. In case the stone in assessed, accepted and received by the “Anu Emeralds” office without any damage to the gem stone.

  • – Contact anu emeralds team and get a Return Authorization
  • – Pack the items carefully and send( at your own risk) only through a reputed courier with insurance for the package. Take the courier tracking information and share with the anu emeralds team.
  • – E-mail – info@anuemeralds.com
  • – Drop message at WhatsApp number
  • – Call during office hours